Delivery & Returns

Payment Policy

By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro. 

Instore: We also except cash and laser and our own gift vouchers

Order Despatch

All orders are despatched twice a week Tuesday & Friday between 1pm and 4pm. Orders Placed will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed over the weekend are sent on Tuesday between 1pm & 4pm.

In 95% of cases delivery is achieved within 2days day all over Ireland.

Shipping Cost

We charge a flate Rate of €6 unless otherwise stated, no matter how big or small the order is.  

Shipping & Return Policy

In the unlikely event of anything arriving damaged, please notify us in writing or via email within 7 days (hello@traceygrimeshair.com)

We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken. Please use sturdy packaging when returning any item and include your original packing slip.

If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping.

If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled and how soon we can get it to you.